Your privacy,
plainly put.

Who we are

Scott Anderson Limited, trading as Anderson’s Caterers, is responsible for the personal information covered by this notice. For questions about your personal information or to exercise your privacy rights, please email info@andersonscaterers.co.uk with “Privacy enquiry” in the subject line, or write to Privacy enquiries, Anderson’s Caterers, Brogdale Farm, Brogdale Road, Faversham, Kent, ME13 8XZ.

Information you give us

When you contact us about an event, we receive the contact details and event information you choose to provide. This may include your name, email address, telephone number, organisation, proposed date, venue, guest numbers and the services you are interested in.

If you book with us, we also need information to plan and administer your event. This may include booking correspondence, billing details and relevant guest requirements.

Why we use information

We use enquiry information to answer questions and discuss the services you have requested. We use booking information to plan and provide the agreed services and manage the booking.

Dietary and accessibility information

Please discuss dietary and accessibility needs with our team so we can understand what is needed for your event.

Named guest allergy information may be provided through the CaterSOFT table plan portal or by email, including in an Excel spreadsheet or in the message itself. We share this information with our chefs and kitchen team to help prepare the food. The event manager also takes this information to the wedding as part of the service plan to help manage service on the day.

CaterSOFT and other service providers

We use CaterSOFT in our enquiry and event administration. We use Microsoft’s email service, accessed through Outlook, for enquiry and booking correspondence.

Within our team, CaterSOFT is accessible to full-time staff, including management, operations and bar management, as well as the business owner, our part-time payroll and office administrator and our casual staffing administrator.

Staff information and PARiM

We use PARiM to support our staff administration. If you work with us and have questions about the information we hold about you in PARiM, or would like to exercise your privacy rights, please contact us at info@andersonscaterers.co.uk with “Staff privacy enquiry” in the subject line.

For information about how PARiM handles information when you use its service, see PARiM’s privacy policy (opens in a new tab). Scott Anderson Limited remains responsible for how we use staff information.

Keeping information

We keep personal information only for as long as needed to respond to your enquiry, manage your booking and meet applicable legal or accounting requirements. Our approach is to review past records periodically and securely delete or anonymise information that is no longer needed. This includes named guest allergy information once there is no continuing reason to retain it.

Contacting you

We do not send newsletters or promotional emails. We use your contact details to respond to enquiries you make and to communicate with you about your booking and the services you have requested.

Your rights and questions

Depending on the circumstances, you can ask to access or correct your information, request its deletion, restrict its use, object to processing or ask for a portable copy. Some rights are subject to legal conditions and exceptions.

You may have a right to object where information is used on the basis of legitimate interests. Where we rely on your consent, you can withdraw it at any time.

Contact us using the details above to raise a question or exercise your rights. You can also complain to the Information Commissioner’s Office at Information Commissioner’s Office.

Changes to this notice

We will update this notice when our handling of personal information changes. The publication date will be shown on this page. Where required, we will bring relevant changes to your attention.

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Last updated: 23 September 2026.